Volunteering Roles

Whatever your area of support, every volunteer role is of equal importance and every Freshfields Volunteer is greatly appreciated for their time, efforts and commitment.

We really are ‘Making a difference together for All animals!’

Please have a browse through the many volunteering roles currently in place across the charity.  Role profiles for each activity are also available for you to download.


Corporate Social Responsibility is high on the agenda of every forward-thinking business and for charitable organisations like Freshfields, recognition of the impact those businesses make is every bit as important.

If you are seeking to help a charity that truly appreciates your contribution, you need to look no further than Freshfields! 

Corporate Volunteering & Support

Does your business or employer have high ethical standards, a strong connection to communities in Merseyside or Wales or common aims to work to create a better world for animals and people?

If you would like to demonstrate your community commitment with your staff, or to customers and investors, we would love you to consider teaming up with Freshfields Animal Rescue – National Animal Welfare Award Winners 2018.

Freshfields is a well-established, well connected, trusted and respected Animal Rescue that is known for going the extra mile on a daily basis and never compromising on quality of care.

corporate volunteers Barclaycard

‘As part of the team from Barclaycard I have been involved in everything from reclaiming the wildlife garden, painting the site ready for the open day to building hedgehog release pens and cat climbing frames. It’s a great change of scene from the office and I go home feeling I’ve done something worthwhile. It’s a great initiative!’

Find out more HERE or contact: Emma Jensen – Fundraising Manager

Email: emma@freshfields.org.uk

Mobile: 07591 205 078

Animal Rescue Centre Volunteers

Working with the animals!

At Freshfields we rely daily upon volunteers to help clean, feed, care for and socialise our animals. We also work to rehabilitate certain types of wildlife including hedgehogs, wild birds, and foxes.

Types of volunteer vacancy regularly available include work in the following areas – Cattery, Small Animal Unit, Fox Unit, Stables (Wales), Farm. These vacancies in most but not all instances rely upon regular weekly attendance, please see individual vacancy adverts for full details.

Dog & Cat Fosterers

Our dog and cat foster parents really help to ease the stress for the animals who are distressed in the kennels or cattery, or to help them avoid having to go into rescue altogether.  This is important because a happy pet can settle into a new home more easily and give a better presentation of their true loving selves to potential adopters.  Fosterers are often people who love animals but don’t feel ready or able to commit long term or simply gain satisfaction from providing an excellent standard of care for as many animals who need them as possible.  

You can download current role descriptions here:

Dog Fosterer RD

Cat Fosterer RD

Home Checkers

For all of our animals we carry out some form of check of the accommodation to which they are being rehomed prior to the actual adoption. In most cases this means one of our trained team members paying a visit to the home of the potential adopter to check that all is well and as previously described to us. This is a voluntary position of significant importance to us as only once the necessary checks have taken place can the animal be rehomed. Home visit volunteers need to be flexible and generally available at relatively short notice.

home visits

 ‘I have been carrying out home visits for a number of years now. It’s a vital part of the charity’s work making sure that every rescued animal is re-homed responsibly. It’s a big responsibility ‘getting it right’ but so rewarding to see a families potential fulfilled.

You can download our Homechecker role description HERE

Kennels Driver

Our kennels drivers help us to ensure that we can bring even more dogs to safety.

You will provide a vital role in helping to transport dogs to and from the rescue. This role may also include transporting dogs to other rescue centres further afield. You may also be asked to transport dogs to and from Veterinary Centres.  The role requires people who are calm, friendly, confident, great with dogs and great with people.

Vet RUns

“The timing of vet runs I do works well with my other commitments. I know I am doing something really useful but I get to be out and about at the same time. The vet surgery staff know me now and there’s always a few words of welcoming banter when I collect or drop the animals off.”

You can download our Kennels Driver role description HERE

Fox Unit Driver

As a fox unit driver you will provide a vital role in supporting the Fox Unit staff to deliver an excellent standard of care. You will normally be using your own vehicle, which must be able to accommodate the cages and traps needed to transport the foxes.

The role involves picking up foxes and traps/dropping them off, and transporting the foxes wherever they need to go. Confidence, patience, care and willingness to undertake training is essential.

You can download our Fox Unit Driver role description HERE

Kennels Assistant

You will provide a vital role in supporting the Kennels staff to deliver an excellent standard of care, helping our rescued dogs to enjoy the best possible quality of life whilst we search for their loving homes.

You will help us to ensure that our dogs are cleaned, fed and undertake enrichment activities with them to help them be ready for adoption, and make a real and valuable difference to their chances of a happy and healthy new life.

You can download our Kennels Assistant role description HERE

Dog Walkers

Walkers are key to keeping our rescue dogs happy and healthy. We match the dog to the experience and strength of the walker. Days and times can be flexible to fit in with your availability.  For this role we need photographic proof of identity, two forms of proof of address and two passport sized photos, one for file the other for your ‘Freshfields – Dog Walker’ official identification pass. This is a very popular role and opportunities are quite rare.

You can download our Dog Walker role description HERE

Kennels Dog Buddying

Freshfields often take in dogs that other rescues may refuse. They may have been mistreated in the past, un-socialised and have little faith or trust in humans. We never give up on a dog, and do all we can to rehabilitate dogs so they are ready to be rehomed with the right person/family. We are always looking for extra help though, every dog deserves as much extra attention and one to one care as possible. In a busy rescue centre this can be difficult! We need ‘buddies’ for specific dogs, but short and long term commitment is paramount. Once you have earnt the trust of one of our very special dogs you’ll be providing a vital role; helping enrich the dog’s life, providing us with new information, and helping the dog get one step closer to their forever home.


You can download our Dog Buddying role description HERE

Equine Volunteer

At Freshfields we rely daily upon volunteers to help muck out, feed and care for our horses. These roles need physically fit, confident people with a real passion for horses, and although not essential, some experience in working with equines wound be beneficial. Ideally, we need volunteers who can commit to agreed times and days for the stables.

You can download our Equine Assistant role description HERE

Horse Welfare Visitor

Horse Welfare Volunteers cover all areas of North Wales and Merseyside.

Freshfields Animal Rescue usually admits horses due to neglect and abandonment. We therefore only rehome our horses through our Horse Loan Scheme. The loan scheme enables us to retain ownership of our horses and ponies, but smallholders provide their daily care. It is vital that we carry out regular visits to our loaned horses, to check their welfare on a regular basis as circumstances can change. These regular checks put a tremendous strain on our staff, as it takes time to travel to the various locations, and this takes them away from the hands-on practical work with the horses at the centre.

Experience with horses is essential for this role, as well as an understanding of their needs. Welfare Volunteers would need to be competent in checking the conditions of fencing, check water supplies, that adequate space is provided whether stabled or living out. As this role requires traveling, transport is essential.

You can download our Equine Assistant role description HERE

Cattery Assistants

You will provide a vital role in supporting the Cattery Unit staff to deliver an excellent standard of care. Your compassion and care, together with a robust and practical approach, will help our rescued cats enjoy the best possible quality of life and prepare them for adoption whilst we search for their loving homes. The role involves cleaning, feeding and spending some quality time with our cats.

You can download our Cattery Assistant role description HERE

Farm Hands

Our farm is home to various farm animals throughout the year.  This includes pigs, goats, sheep, ducks, geese, and hens who need daily care, feeding and cleaning and the farm facilities to be kept in tip-top condition and order.  This role is great if you enjoy physical outdoor activity and a hands-on role and offers opportunities for those over 18 years old to commit to just a few hours a week upwards

You can download our Farm Hand role description HERE

Wildlife & Small Animal Unit Assistants

Our wildlife unit helps hundreds of animals each year including many rabbits, birds, and hedgehogs.  We rely daily upon volunteers to help clean, feed, care for and socialise our domestic animals, and rehabilitate certain types of wildlife ready for release.  This is a great role if you enjoy physical activity, routine and are unphased by animal mess. For this role, we ask for is a regular weekly commitment for one day or more.

You can download our Wildlife & Small Animal Assistant role description HERE

Outreach Education Volunteers

Our community education programmes are aimed at increasing knowledge and understanding of the needs of animals, the responsibilities that fall to us humans and the actions necessary to maintain the delicate balance between the two.

And all of this delivered in an engaging, fun and interesting way. 

Outreach Education Team Assistants

Outreach education for young people and the wider community is important to achieve long term positive change and make us humans better able to take action to do the right thing by our domestic and wild animal companions.  In this role you will join the outreach team to deliver engaging education activities in schools and community groups.  Full training will be provided. A DBS check is required for this role.

You can download our Outreach Education Team Assistant role description HERE

Operational Support Volunteers

Like bees in a bee-hive, the Queen Bee is Freshfields overarching mission and the Worker Bees are our operational volunteers.  Without those operational support volunteers, the Freshfields shelters would crumble, chaos would ensue and the mission would not succeed.  Those worker bees in Operational Support are absolutely vital to Freshfields success.

Reception Support

This role means you will be the face of Freshfields and often the first person a visitor will meet or speak to. You’ll need to love helping people at what can be an emotional time, and get a buzz from providing the best possible experience.  If you are a great communicator in person, by phone and online, friendly and organised with some admin skills then we would love to hear from you.

You can download our Reception Support role description HERE

Maintenance Volunteers

Maintenance of our site and facilities in Liverpool and Wales is important to the quality of life for our animals and comfort of our visitors.  If you are an individual and group, are fit and active and have relevant skills then get in touch.

We are always grateful for the help of qualified builders to help us with specialist jobs such as cementing, tarmac, joinery, brickwork and roofing. If you think you could help please complete the expression of interest form and we’ll give you a call.

You can download our Maintenance Volunteer role description HERE

Gardening Volunteers

If you enjoy gardening then maybe you could help out at the Liverpool rescue to keep baskets and borders in order and maintain the wildlife garden.  You could do a little or lot.  This role requires a basic level of physical fitness and there are also opportunities for more strenuous garden tasks that we would love your help with.

Gardening & Maintenance

‘Gardening at Freshfield helps keep me outdoors and active. I appreciate the many encouraging comments from visitors to the centre and from staff and volunteers. In the Wildlife Garden my efforts have been rewarded by visiting robins, chaffinches, blue tits, great tits, blackbirds, woodpeckers, goldfinches, greenfinches, nuthatch, and Sparrow hawk. Night time brings visiting bats, moths and several species of owl. Recently as I sat eating my lunch a Robin came to perch on my foot, magic moment!

You can download our Gardening Volunteer role description HERE

Charity Shops Volunteers

Volunteering opportunities are available across a wide area.  Freshfields currently has charity shops in the following locations:

Southport, Ormskirk, Porthmadog, Llandudno, Machynlleth, Barmouth, Caernarfon & Llanidloes.

Retail Assistants

With ten charity shops across Merseyside and Wales our retail volunteers represent us out in the community.  You will help to raise vital funds needed to support the two rescue centres through sales of goods and promotion of our fundraising activities. You will also help present our animals in need of homes to our customers and increase our rehoming successes. Excellent customer service skills are a must, good housekeeping and an ability to engage customers in the wider work of Freshfields.

‘Volunteering with Freshfields has enabled me to gain valuable experience of a retail environment. My communication and customer service skills have developed as has my self-confidence. It’s good to feel part of a team all working towards the same goal’

You can download our Retail Assistant role description HERE

In-Shop Ambassadors

Our shops are an important link to the public.  Not only do they raise valuable funds through selling donated goods, they also provide additional information about fundraising events, activities, volunteer opportunities and ways the public can support us.  This role is about talking to our customers in the shop itself about those things, bringing that information to life to gain more help and support.

If you love meeting new people and are passionate about animals, this is great role for you.

You can download our In-Shop Ambassador role description HERE

Housekeeping Assistants

We know that some of you out there simply love to clean.  We are always grateful for help with cleaning at our shops so we make a good impression on our visitors, and make sure it’s a nice place to work and volunteer.

You can download our Housekeeping role description HERE

Window & Display Assistants

If you have a knack for an attractive display or are thinking of going into retail as a window dresser or marketing, then getting some experience making our shops look attractive and well laid out for customers could be for you.  You can help as much or as little as you like.

You can download our Window Display role description HERE

Collection Van Driver's Mate

If you are in good physical health, reliable, like being out and about and are great with people then this could be the role for you.

Our collection van collects furniture donations kindly offered by our local community.  Your role is to meet and thank our donors on behalf of Freshfields, and to move the donations to the shops where they can be sold to raise vital funds to support the costs of rescuing and rehoming the animals. This role requires a DBS check and can be for one day a week or more.

‘I really enjoy the variety of tasks we carry out on the van. The day is always busy and I meet lots of new people. I represent the charity out in the community so my customer service skills are given an airing and there can be a lot of lifting and carrying which helps keep me fit.”

You can download our Collection Van Drivers Mate role description HERE

Fundraising & Events Volunteers

Arguably the area most vitally in need of support and easily summed up in one blunt and to the point sentence!  Without the necessary funds to keep us going, Freshfields Animal Rescue will simply close.

We cannot express sincerely enough, our gratitude to our fundraising and event volunteers. They are vital to our continued success and to the futures of hundreds of animals in need. 

If you truly want to make a difference for animals in need, then look no further.  There are numerous fundraising roles and opportunities available.  We would love to have you join the team!

Community Ambassadors

This role is for those who love meeting and talking to people and being out and about in the community.  This may involve holding an information stall at community events, going to speak to groups about Freshfields and explain how people can help the animals or distributing information leaflets door to door.  Until the day we are no longer needed, we can’t get the word out enough. If you are willing to help us to raise awareness and support whenever you are able, we would be most grateful.

You can download our Community Ambassador role description HERE

Collection Helpers

Collections at supermarkets and events provides a very important source of funding that helps keep Freshfields Animal Rescue rescuing.  This role could be a bucket collection or bag pack, helping for a couple of hours, one day a year or a few times a month. It’s a great way to meet a wide variety of people who also adore their animals and want to make a difference to the lives of others, and it also helps us to promote other ways people can help.

You can download our Collection Helpers role description HERE

Collection Helpers Tin Distributors

This role can be as big or as small as you have time for.  You could help us by finding a local shop or café to place one of our collection tins and gather it in for us when it’s full.  Or you could help with a local route of lots of tins.  These are great ways to raise funds but to do it, we need lots of people willing to do a little bit.  If you think this is something you can do to help the animals’ please let us know.

You can download our Collection Tin Distributors role description HERE

Administration Support

With so many of us working so hard to help the animals there is a lot of organising and communicating to be done.  This helps us to evidence our hard work throughout the year, make sure we don’t miss opportunities and that the whole Freshfields team has all the information they need when they need it.  If you are an organised person and handy on a computer, this could be the role for you.

You can download our Administration Support role description HERE

Fundraising Challenges

There are very few activities in the world that can’t be turned into a Freshfields fundraiser.  We appeal to those of you with special skills, interests, bags of energy or a passion for animal welfare to have a think about what you could do to help and propose it to us. If you’re stumped for ideas we have loads for all ages, abilities and time availability, and can help you make your idea a reality.  We’ve not met a fundraising volunteer yet that hasn’t felt fabulous for it.

Flyer & Poster Distributors

This is a great role for you if you would like to help but prefer to help independently at a time to suit you.  Getting our flyers and posters out to houses, shops and community centres helps us to make sure we are providing information and opportunities to the many people who don’t do internet or social media.  This benefits the animals and people in the community, young and old and is a massive help to us here at the centre. 

You can download our Fundraising Challenges role description HERE

Event Organisers & Helpers

We love to put on fun and informative events for our supporters, to encourage new ones, to raise awareness and valuable funds.  To do this well, we need lots of help before, during and after the event.  Events include our spring White Rabbit Tea Party, Summer Fair and winter Awards.  There are too many roles available to list but we can guarantee that a great experience will be had by all and there are opportunities to help for an hour on the day or for a few months in the planning.

We would love to hear from individual or groups who feel able to get stuck into the event organising activities for our annual events, with the guidance and support of our fundraising team of course.

We are also encouraging volunteers to organise an event of your own around a special talent or passion to raise vital funds to help us keep on rescuing.

‘I love helping out at Freshfields events. I know that even my small role helps keep things running smoothly and that I am helping to raise much-needed funds. It’s good to feel a part of something and to contribute to the charity’s success.’

You can download our Event Organisers & Helpers role description HERE

Social Media Promoters

The internet has changed the way we all do things and that applies to Freshfields Animal Rescue too.  Having the time and expertise to make the most of social media communication is really important as that’s how more than half of the population get their news.  If you love to blog and vlog, insta and tweet and have the skill of using these apps to reach lots of new people for Freshfields, then we would love any help you could provide us to spread the word.

You can download our Administration Support role description HERE

eBay Sellers

Freshfields has ten charity shops and we are lucky to get donations of used and new goods.  Some goods could be sold online and posted or collected in person.  This could raise much more money to help us rescue and rehome more animals who need us.   We would love the help of an eBayer with a bit a time to spare each week.  This role could be office based or a great opportunity for you to help from home.

You can download our eBay Seller role description HERE

Musicians, Artists & Performers

Great entertainment really makes the difference between a Freshfields event being a success or not.  And we always appreciate those who arrange a charity event for the animals. Will you turn your talents to come to the aid of our companion animals and struggling wildlife?

Whether you are well established or just starting out, we would love to hear from you.  You could make the day of people and animals all at the same time, and get promoted to our many Freshfields followers across the North West.

We would love your support so please get in touch.

You can download our Entertainment Volunteers role description HERE

Makers & Bakers

A cake is a very powerful thing.  Cakes are saving the lives of animals and people on a daily basis.  Could you help Freshfields rescue animals with your cakes?  Please let us know if you can help for events, and especially if you are able to create a delicious vegan cake or two.

Crafters and artists are important contributors to our rescue mission, holding stalls and creating artwork, cards, signs, t-shirts for us to offer attractive and unique merchandise and information. If you would like to turn your talents to aid the animals please let us know.

You can download our Makers & Bakers role description HERE

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